# Notice (Oct 19/05): So ends my stay here on Blogger. This morning Google implemented an anti-spam 'feature' that forces me to answer a challenge phrase when I want to post to my own blog. No notice of the change, nothing. Worse is that it doesn't even work! I type the phrase, submit, "An error occured", post deleted. Damn you, Google. Chances are I will revive my blog somewhere else, sometime soon. I'll post the new coordinates here as soon as they become available. (BTW, I'm unable to post anything to my RSS stream, so I'd appreciate it if readers could spread the word and ask people to take a look at this notice)

Update (Oct 19/05, ~noon): After a frustrating few hours (and not just trying out alternatives to Blogger), I've decided that this is a good time to take a break from all this. A day? A week? Who knows. But I need to step away from it before I pass a heavy magnet over the whole mess.

Update 2: According to this post, the reason I'm seeing the CAPTCHA (challenge phrase) is that Blogger has classified my blog as spam. Thanks. User for five years and now I'm spam. I searched the Blogger site, but there is no mention of how to get the spam flag turned off. There is also no way of contacting anyone at Blogger. Wow. Spam they say I am, so spam I must be. Maybe it is time to take a break.

The truth is, most successful product innovation requires imaginative insights and incisive action from heroes in the lab and in marketing. Indeed, whether it was wizards in Menlo Park or Xerox PARC who came up with the concepts, the most effective product development and commercialization processes have always been based on a dynamic and complex exchange of ideas and interests among engineers, marketing experts, and, most importantly, the end-consumer.

Yet few companies are good at managing this exchange, particularly when it comes to capturing and incorporating customer insights into product design, according to product innovation experts at Booz Allen Hamilton and the Wharton School of the University of Pennsylvania. While it’s difficult to measure the cost of such missed opportunities, these experts say that this failure to incorporate the customer’s perspective often seriously limits the potential financial and competitive value of corporate innovation.